The customer-centric perspective.
The ethnographic skills of our planners are perfectly suited to developing better product understanding as it relates to user experience. It doesn’t matter what industry or focus, there is tremendous value in objective assessment of the consumer’s product experience. If you listen properly, consumers will suggest how to shape their experience to create positive brand impression and ultimately sales. This process helps to yield insight that leads directly to development of new opportunities.
At Optiem, we know there is a high return on investment in discovering and using this kind information. In fact, we do what we can to facilitate means of gaining insight on user experience, through focus groups, usability testing, and other research efforts, in order to make our marketing efforts best-suited for the target audience.